PAYMENT OPTIONS & TERMS OF TRADING
Payments can be may be made via Online Banking or BACS Please contact our accounts department for details 0131 228 5757
Cheque ~ If paying by cheque please make payable to: Xander's & send to 21 Leven Street, Edinburgh EH3 9LH
We also accept a range of Credit/Debit Cards Please contact us for details
Please include an invoice number or reference & notify us by email when the payment is made [email protected] so we can track your payment and book your order in for you
Terms of Trading
Minimum 24 hours notice for orders to be placed is preferred, however we understand that sometimes 'last minute' functions are sometimes needed.
Please call us, we will always try to help and depending on your location should be able to get the order to you within an hour.
Cancellation of orders within 24 hours of due delivery are payable in full.
Private functions require a prepayment in the way of deposit when the order is confirmed and full payment is required 3 days prior to delivery. In the case of a function being cancelled within two weeks of the event, we may offer a credit note if, any payment has already been made.
However if a cancellation is made within 7 days prior to the event, 50% of the total invoice may be payable to Xanders by way of stock and handling charges. however please do get in touch for a chat about the situation, we always endeavour to work with clients to resolve any issues, if we can be of help.
Please note that all platters are for a minimum of 5 people (unless previously agreed) or Minimum order of £30.00
Initial orders for corporate clients are normally paid pro forma or on delivery, subsequent orders are invoiced and 14 days credit given. If you would like to take advantage of our credit terms and don't currently have an account with us please contact us to open an account If your accounts department does not operate within this time scale, please let us know so that we may accommodate your situation.
In the event that an invoice is not paid on time, we will contact you to advise late payment. If the invoice remains unpaid after two calendar months we reserve the right to pass unpaid invoices to our debt management company, the outstanding amount will incur additional charges applied by them
*Delivery is free within Edinburgh City Centre, however a delivery charge may apply if the order is under £30.00.
We always endeavour to deliver your food at the time you request, however unforeseen circumstances & traffic conditions may impact that. Therefore to reduce this possible impact, we offer one hour delivery time slots, as opposed to 'exact' timing. Should you wish to request an exact timing within the City limits there is an additional charge of £12.00 outwith the City please ask for a quote
In the event of any serious delays, which are brought to our attention we will contact you and keep you updated
For Delivery Costs to areas outwith the City Centre please contact us 0131 228 5757
EVENINGS & WEEKENDS
*A surcharge for evening (after 7.00pm and weekend deliveries will apply.... we will inform you of this at the time of the quote
By placing an order with us you accept and agree to be bound by our Terms of Trading
If you would like a no obligation quote
or just to get in touch to discuss some
great food ideas, use our quick &easy form
or give us a call on 0131 228 5757